Privacy Policy
Last Updated: February 2026
At TenderScan, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Introduction
TenderScan (operated by Creetos) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices concerning the information we collect from users of our tender monitoring platform. By using TenderScan, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Account Information
When you create a TenderScan account, we collect your name, email address, company name, and password. This information is necessary to provide you with access to our services and communicate with you about your account.
1.2 Profile Information
You may choose to provide additional information such as your phone number, job title, company size, and industry sector to help us personalize your experience.
1.3 Usage Data
We automatically collect information about how you use TenderScan, including your keyword searches, tenders you view and save, notification preferences, and interaction with our platform features. This helps us improve our service and provide you with relevant tender matches.
1.4 Technical Information
We collect technical data including your IP address, browser type and version, time zone settings, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access TenderScan.
1.5 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our service and store certain information. Cookies help us remember your preferences, understand how you use our platform, and improve your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
2.1 Providing Services
We use your information to operate, maintain, and provide you with the features and functionality of TenderScan, including monitoring tenders based on your keywords, sending you notifications about matching opportunities, and managing your account.
2.2 Communication
We may use your email address to send you service-related notices, including tender match notifications, account updates, security alerts, and administrative messages. We may also send you newsletters and marketing communications, which you can opt out of at any time.
2.3 Improvement and Analytics
We analyze usage patterns to understand how our users interact with TenderScan, which helps us improve our platform, develop new features, and enhance the accuracy of our tender matching algorithms.
2.4 Security and Fraud Prevention
We use your information to protect our users and platform from fraud, abuse, and security threats. This includes monitoring for suspicious activity and enforcing our Terms of Service.
2.5 Legal Compliance
We may use your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Data Storage and Security
3.1 Data Storage
Your data is stored on secure servers located in Canada. We use industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.
3.2 Security Measures
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption of data in transit and at rest, regular security assessments, access controls, and secure authentication protocols.
3.3 Data Breach Notification
In the event of a data breach that affects your personal information, we will notify you and applicable regulatory authorities as required by law, and take appropriate steps to mitigate any potential harm.
4. Third-Party Services
4.1 Payment Processing
We use Stripe, a third-party payment processor, to handle subscription payments. When you provide payment information, it is transmitted directly to Stripe and is subject to Stripe's privacy policy. We do not store your complete credit card information on our servers.
4.2 Email Service Providers
We use third-party email service providers to send you notifications and marketing communications. These providers have access to your email address only as necessary to perform these services on our behalf and are obligated not to disclose or use it for other purposes.
4.3 Analytics Services
We may use third-party analytics services to help us understand how users interact with TenderScan. These services may collect information about your use of our platform and other websites.
4.4 No Selling of Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your information with service providers who assist us in operating our platform, and they are contractually obligated to keep your information confidential.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access, review, and update your personal information at any time through your account settings. If you need assistance accessing or correcting your information, please contact us at admin@creetos.com.
5.2 Data Deletion
You may request deletion of your account and associated personal information at any time. Upon receiving your request, we will delete your information within 30 days, except where we are required to retain certain information for legal or legitimate business purposes.
5.3 Marketing Opt-Out
You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email or by adjusting your notification preferences in your account settings. Note that you cannot opt out of service-related communications, such as account verification or transactional emails.
5.4 Cookie Management
You can control cookies through your browser settings. However, if you disable cookies, some features of TenderScan may not function properly.
5.5 Data Portability
You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. You can export your data through your account settings or contact us for assistance.
6. Data Retention
6.1 Active Accounts
We retain your personal information for as long as your account is active or as needed to provide you with our services.
6.2 Closed Accounts
After you close your account, we may retain certain information for legitimate business purposes, such as fraud prevention, resolving disputes, enforcing our agreements, and complying with legal obligations.
6.3 Aggregated Data
We may retain and use aggregated, anonymized data that does not identify you personally for analytical and research purposes indefinitely.
7. Children's Privacy
TenderScan is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at admin@creetos.com, and we will take steps to delete such information from our systems.
8. International Users
TenderScan is based in Canada and is primarily intended for use by Canadian businesses. If you are accessing our platform from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated.
Canada has data protection laws that may differ from those in your country. By using TenderScan, you consent to the transfer of your information to Canada and the processing of your information in accordance with Canadian law and this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website.
If we make material changes to how we collect, use, or share your personal information, we will notify you by email (sent to the email address specified in your account) or through a prominent notice on our platform prior to the changes taking effect.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of TenderScan after any changes to this Privacy Policy constitutes your acceptance of such changes.
10. Contact Us
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Your Privacy Matters
By using TenderScan, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. Thank you for trusting us with your information.