Terms of Service

By accessing or using TenderScan, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, you may not use our services.

These Terms constitute a legally binding agreement between you and Creetos (the operator of TenderScan). Your use of the platform indicates your acceptance of these Terms and our Privacy Policy.

We reserve the right to refuse service to anyone for any reason at any time.

2.1 Service Overview

TenderScan is a tender monitoring platform that aggregates and monitors Canadian procurement opportunities from various public and private sector sources. Our service provides keyword-based monitoring, notifications, and tools to help businesses discover relevant tender opportunities.

2.2 Service Limitations

While we strive to provide comprehensive and accurate tender information, TenderScan does not guarantee that all tender opportunities will be captured or that the information provided is complete, accurate, or up-to-date. Users are responsible for verifying all information directly with the tender-issuing organization.

2.3 No Guarantee of Results

TenderScan is a monitoring and information tool. We do not guarantee that using our service will result in winning tenders, business opportunities, or any specific outcomes. Success in procurement depends on many factors beyond the scope of our service.

2.4 Service Availability

We aim to provide uninterrupted service but do not guarantee that TenderScan will be available at all times. The service may be temporarily unavailable due to maintenance, updates, or factors beyond our control. We reserve the right to modify, suspend, or discontinue any part of the service at any time.

3.1 Account Creation

To use TenderScan, you must create an account by providing accurate, current, and complete information. You must be at least 18 years old and have the legal capacity to enter into this agreement.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.

3.3 Account Accuracy

You agree to provide accurate information when creating your account and to keep this information up to date. Providing false information may result in account suspension or termination.

3.4 One Account Per User

Each user is permitted only one active account. Creating multiple accounts to circumvent service limitations or trial periods is prohibited and may result in termination of all associated accounts.

4.1 Subscription Plans

TenderScan offers various subscription plans with different features and limitations. Details of each plan are available on our pricing page. By selecting a paid plan, you agree to pay the subscription fees associated with that plan.

4.2 Billing Cycle

Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. Annual plans are billed once per year on the anniversary of your subscription start date. Monthly plans are billed on the same day each month.

4.3 Payment Method

You must provide a valid payment method to subscribe to a paid plan. By providing a payment method, you authorize us to charge all subscription fees to that payment method. Payments are processed securely through our third-party payment processor, Stripe.

4.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription rate for your plan. We will notify you of any price changes in advance.

4.5 Price Changes

We reserve the right to change our subscription prices at any time. Price changes will not affect your current billing period and will take effect at your next renewal. We will provide at least 30 days' notice of any price increases.

4.6 Failed Payments

If a payment fails, we will attempt to charge your payment method again. If payment cannot be processed after multiple attempts, your subscription may be suspended or downgraded until payment is successful. You remain responsible for any uncollected amounts.

4.7 Taxes

All fees are exclusive of applicable taxes (including GST/HST in Canada), which will be added to your invoice as required by law. You are responsible for paying all applicable taxes.

5.1 Trial Period

TenderScan may offer free trials for paid plans. During the trial period, you have access to the features of the selected plan at no charge. Trial periods are only available to new users who have not previously used TenderScan.

5.2 Trial Conversion

At the end of your trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. If you provided payment information, your payment method will be charged at the start of the paid subscription period.

5.3 One Trial Per Customer

Each user is entitled to one free trial. Creating multiple accounts to obtain additional free trials is prohibited and may result in account termination.