REQUEST FOR INFORMATION FOR A USER TESTING AND RESEARCH PLATFORM FOR EMPLOYMENT AND SOCIAL DEVELOPMENT CANADA

This tender closed on September 8, 2026, 10:00 AM ET

Buyer

Department of Employment and Social Development (ESDC)

Location

National

Category

IT & Software, Professional Services

Published

August 10, 2026

Closes

September 8, 2026, 10:00 AM ET

View the official notice

Description

ESDC requires a cloud-based, Commercial-Off-The-Shelf (COTS) Software-as-a-Service (SaaS) User Testing and Research Platform (the “Platform”) to plan, execute, analyze, and store user research and usability testing in French and English across programs and digital products—supporting evidence-based service and product decisions.

The Platform will help user researchers and designers within the department improve navigation and user flow of web content and validate design concepts while enabling secure data handling, accessibility-compliant participant experiences, and integrations with existing collaboration and analytics tools.

Buyer activity

Tenders this buyer posted in the last 12 months: 44

Other open tenders from this buyer

• Request for Information (RFI) on Accessible Digital Technologies including Artificial Intelligence SystemsDepartment of Employment and Social Development (ESDC) · Closes January 29, 2027, 9:00 AM ET
• IT Professional Services to Enhance and Deliver the Canada Disability Benefit Digital SolutionDepartment of Employment and Social Development (ESDC) · Closes November 20, 2026, 9:00 AM ET
• Provision / Coordination of Vocational Rehabilitation Services to Canada Pension Plan Disability (CPPD) Beneficiaries in Saskatchewan and New BrunswickDepartment of Employment and Social Development (ESDC) · Closes December 15, 2026, 9:00 AM ET
• Actuarial Costing and Return on Investment Analysis for the Modernization of the Federal Workers’ Compensation RegimeDepartment of Employment and Social Development (ESDC) · Closes November 30, 2026, 9:00 AM ET

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